Accuracy and precision of residential proxy and VPN data contributes to automation of millions of player experience tickets, saving a gaming company millions of dollars and maintaining a safe gaming environment for players
The Challenge: Rising Player Tickets from Suspicious IPs
A leading gaming company was seeing increased usage of anonymized IP traffic during gaming sessions. The increase in anonymized traffic coincided with a spike in player experience tickets and a suspicion that some users were leveraging residential proxies to manipulate edge services and mask potentially harmful activity.
In gaming, a player experience ticket is submitted by a player when they encounter an issue or have feedback related to their gameplay experience. Players open these tickets for many reasons, such as technical issues, account-related problems, feedback and suggestions, gameplay concerns, or community and safety issues such as abuse. Players submit a ticket through the game’s help center, in-game support option, or official website. A support agent — or sometimes an automated system — reviews it and provides a solution, such as restoring lost items, offering troubleshooting steps, or escalating the problem to developers.
The company’s existing solution for monitoring IP traffic delivered only geographic location data and a binary risk score, limiting the company’s ability to assess additional IP context such as ASN, proxy/VPN status and attribution, device type, connection type, and tunnel entry/exit context.
The gaming company needed additional context around suspicious IP traffic but couldn’t waste time or resources on a solution that did not deliver accurate and precise data. Without accurate and precise data, the company risked blocking good traffic which would negatively impact player experience. If they continually allowed the traffic, it could risk player safety or impact community trust and retention.
Why Spur: Best-in-Class Residential Proxy Detection
The gaming company chose Spur due to the accuracy and precision of its anonymized IP traffic data. In an internal evaluation, the online gaming company determined that Spur, as a data source, accurately identified 92% of residential proxies/VPN provider IPs, and precisely attributed 53% to the correct residential proxy/VPN provider – both best-in-class metrics.
Return on Investment: Automating 1M+ Player Tickets
Spur is part of the data decision-making process that the gaming company is using to automate player experience tickets. Through the first eight months of 2025, the company has automated 1,000,000 tickets at a cost savings of $20 per ticket.
Benefits: Accurate IP Intelligence for Safer Gameplay
With Spur, the company can now pull multiple data points together, flag suspicious traffic from residential proxies, and trust the results. Because the company now has more accurate and precise data, it has increased confidence and improved the level of decision-making automation, saving millions of dollars per year in resolving player tickets and maintaining a safe gaming environment for players.
About Spur
Spur delivers the highest-fidelity IP intelligence available to detect anonymized, proxied, or otherwise obscured internet traffic, empowering you to stop fraud, fake users, and threats. Designed by expert security researchers and engineers, Spur elevated VPN attribution, bot detection, and residential proxy tracking to defend the most mission-critical government and commercial systems in the world.
What differentiates Spur from other providers?
- Breadth of Coverage: Spur delivers more comprehensive detection than anyone else in the market, covering 54 million+ active anonymous IPs, 500+ active VPN services, and 160+ active proxy services.
- Depth of Attributes: Spur provides more than 20 attributes, including geo location, ASN, proxy/VPN status and attribution, device type, connection type, tunnel entry/exit context — not opaque scoring (more than a number).
- Residential Proxy: Spur is the only source that delivers insights into residential proxies, mobile IPs, and botnets — where traditional providers fall short.
- High-Fidelity Data: Spur delivers real-time data that is accurate, fresh, and actionable, focusing on transparency and trust with low false-positive.
- Historical Data Access: Delivers access to historical records dating back to 2020.
- Results in Minutes: Spur delivers fast onboarding, clear documentation, and responsive support for engineers and analysts.
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