FAQs

Question: How do I get access to Spur?

Answer: Create an account online to get access to our free community dashboard and online products.

Question: Where can I find technical documentation?

Answer: Visit our developer portal for technical reference documentation, examples, and integration instructions. Here you will find code samples for a number of integrations.

Question: How do I contact you for support?

Answer: Please email us at support@spur.us for any assistance.

Question: My company already uses Spur, how do I tie my account to my company?

Answer: If you need to manage your company account, you will need to contact your account owner directly. There is no way to link online accounts to an organization.

Question: How can I test the Context API?

Answer: The community search portal provides the option to “show raw data”. This will display the full API data response. Programatic access is only available for purchased API plans. If the UI tool is insufficient and you want to test automation, we recommend subscribing to a monthly plan.

Question: My account was banned or disabled, what do I do?

Answer: You can contact us and explain the situation if you want. No promises.

Question: My phone number is not working for registration.

Answer: Try a different phone number.

Question: Do you sell through resellers?

Answer: No, Spur is a direct sales company.

Question: I can’t make a purchase for my organization online, can you process a P.O, complete my security questionnaire and/or work with my billing department for invoicing?

Answer: Yes, however we have established a minimum purchase level to support this type of engagement. This purchase level is much higher than our online offerings and is managed by our enterprise sales team. If you are still interested, contact our sales team directly.

Question: I do security services, can I distribute your data and/or derivative works outside of my organization or to my customers?

Answer: No, our online terms, dashboard, and API subscriptions license the data exclusively for internal use. We do support commercial use-cases with a minimum purchase level. Please contact our sales team to learn more.